Headquartered in Manhattan Beach, California, this brand is now the third largest athletic footwear brand in the United States. The premier footwear company came to NewRocket to unify their employee experience with a bold, modern intranet powered by ServiceNow.
Discovery Lead, Creative Direction, Content Strategy, Stakeholder Focus Group Facilitation
Designer: Jeff Lloyd
Our client wanted to combine their current Service Portal functionality with the content of their SharePoint intranet to create a "one stop shop" for the end user. The current SharePoint site was in a state of disarray, confusing to use, and displayed irrelevant content to most users. Our team needed to find a way to identify and organize the relevant content types and create an intuitive navigation structure without overwhelming the user.
We created a unified and central solution to help identify, display, and manage more relevant content to the user. Through taxonomy consulting, design workshops, and use of NewRocket's Orbit CMS and RocketFuel widgets, we built an intranet replacement that allows users to intuitively find information, engage with employees, manage documents, and promote relevant content throughout the organization.
Brought together the existing Service Portal and SharePoint intranet into a "one stop shop" solution for the company.
One central page for users to view and browse company news from all departments.
Created a custom interface for the documents resource page for users to view, search, and download important documents.
Allow users and admins to easily view and manage events from all around the company.
Applied unified company branding across the entire site through images, colors, and design elements.
Dedicated department page templates to allow flexibility in displayed content based on department's needs.
User’s now have a "one stop shop" solution to manage all their company related needs. Built on the ServiceNow platform and our Orbit CMS, admins can now update and manage different types of content relevant to department and user needs. News, announcements, events, and company directories are now all easily searchable and accessible.
We utilized the ServiceNow documents management plugin to create a custom frontend page to help store and manage hundreds of documents for end users and admins alike. The document manager uses OOB tables and features that can be accommodated within our Orbit CMS so users can edit directly from the portal without accessing the ServiceNow backend.
Users can now use the traditional features of a corporate intranet. Employees around the world can find relevant information to communicate with staff, and view information such as names, departments, contacts, and locations from a single point of access.
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