Baker Hughes
Project Overview
Baker Hughes is an American energy company based in Houston, Texas. As one of the world's largest oil field services companies, it provides products and services for oil well drilling, formation evaluation, completion, production, and reservoir consulting. Baker Hughes wanted to implement a portal to allow employees to get their work done quickly and effectively with a personalized, unified self-service journey on the ServiceNow platform.
My Role
Discovery Lead, Creative Direction, Content Strategy, Stakeholder Focus Group Facilitation
Designer: Jeff Lloyd
The Challenge
The Challenge
The Challenge
Baker Hughes came to NewRocket with multiple, single-department portals built on various ServiceNow portal technologies. The portals provided workplace support and workflow management for both employees and managers. The portals had low adoption, engagement and user satisfaction so Baker Hughes engaged NewRocket to create a modern, engaging portal experience to unify their departments.
The Solution
The Challenge
The Challenge
To increase adoption, engagement, and user satisfaction, NewRocket implemented a tailored portal solution that included taxonomy consulting. To improve usability and to develop a more personalized experience, we incorporated implementation best practices and a persona-driven content strategy.
Project Highlights
Workday and SumTotal integrations
Unique user preferences such as dark mode
Unique user preferences such as dark mode
Allows for easy access to information from one single location
Unique user preferences such as dark mode
Unique user preferences such as dark mode
Unique user preferences such as dark mode
Allows for user personalization
Customized onboarding experience
Unique user preferences such as dark mode
Customized onboarding experience
Guides new hires and managers through the onboarding process
Custom branding
Department specific landing pages
Customized onboarding experience
Provides a consistent brand experience
Mobile optimization
Department specific landing pages
Department specific landing pages
Enables support on the go
Department specific landing pages
Department specific landing pages
Department specific landing pages
Provides departments flexibility over their content
NewRocket has been instrumental in launching an award-winning employee portal, a one-stop shop for all their employment needs. Their expertise and proactive approach accelerated development and deployment, delivering exactly what we envisioned for our employees.
Sidd Porchezhiyan, Senior Director at Baker Hughes
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